Cancellation Policy
Effective Date: 10 July 2026
At ArtzeFashion, we understand that circumstances may change after an order has been placed. This Cancellation Policy explains when cancellation requests can be accepted, how eligible refunds are processed, and the circumstances in which we may cancel an order.
By placing an order through https://artzefashion.com/, you agree to the terms outlined below.
1. Customer-Initiated Cancellation
Customers may request cancellation within twelve (12) hours of placing an order, provided the order has not yet been processed or dispatched for shipment.
If you wish to cancel your purchase, please submit your request as soon as possible by contacting our Customer Support team.
Email: support@artzefashion.com
To help us locate your order quickly, please include:
- Your Order ID.
- The email address or mobile number used while placing the order.
Cancellation requests are assessed based on the time of the request and the current fulfilment status of the order. Cancellation may be approved only if the request is made within the permitted twelve-hour window and the order has not been processed or dispatched.
2. Orders That Have Already Been Dispatched
Once an order has been dispatched, it can no longer be cancelled.
If you no longer wish to keep the product after delivery, you may be eligible to request a return or exchange, subject to the eligibility requirements set out in our Refund & Returns Policy.
3. Refunds for Cancelled Prepaid Orders
All orders placed through ArtzeFashion must be paid for in advance.
Where a prepaid order is successfully cancelled:
- The amount eligible for refund will be credited to the original payment method.
- Approved refunds will be credited within 5–10 business days.
The time taken for the refunded amount to appear in your account may vary depending on your bank, UPI provider, card issuer, payment gateway, or other financial institution.
4. Cancellation by ArtzeFashion
ArtzeFashion reserves the right to cancel an order where fulfilment becomes impossible or impractical, including but not limited to the following circumstances:
- Product becoming unavailable.
- Insufficient inventory.
- Product discontinuation.
- Payment authorization or verification failure.
- Duplicate or suspicious orders.
- Suspected fraudulent transactions.
- Technical errors affecting pricing or order processing.
- Events beyond our reasonable control.
Where payment has already been received, any approved refund will be credited to the original payment method within 5–10 business days.
5. Payment-Related Issues
Occasionally, technical interruptions may result in duplicate payments or successful payment without successful order creation.
Customers experiencing such issues should contact our support team with the relevant transaction details.
After verification, any eligible refund or payment reversal will be processed in accordance with the applicable banking or payment gateway procedures. Approved refunds will be credited within 5–10 business days, subject to the applicable payment processing requirements.
6. Changes to Existing Orders
Customers who wish to modify delivery information or other order details should contact us immediately after placing the order.
Such requests can only be considered before the order has been processed or dispatched. Once processing or dispatch has commenced, modifications may no longer be possible.
7. Circumstances Beyond Our Control
Processing of cancellations or refunds may occasionally be delayed due to events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, labour disputes, pandemics, internet failures, or other force majeure events.
ArtzeFashion shall not be responsible for delays arising from such circumstances to the extent permitted by applicable law.
8. Revisions to this Policy
ArtzeFashion may revise this Cancellation Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will become effective upon publication on our Website together with the revised Effective Date.
9. Contact Information
Brand Name: ArtzeFashion
Company: ARTZIBUG INTERNATIONAL PRIVATE LIMITED
Website: https://artzefashion.com/
Address: Lower Ground Floor, Plot No. 55, Laxmi Nagar, Metro Pillar No. 50, Vijay Block, New Delhi, East Delhi, Delhi – 110092
Phone: 9310552982
Email: support@artzefashion.com